ACI EUROPE Best Airport Award winners for 2015 announced.

This years’ judging panel for the ACI EUROPE Best Airport Awards was drawn from a well-respected group of independent experts including EUROCONTROL, European Commission, European Civil Aviation Conference (ECAC), European Travel Commission (ETC) and Air Transport World. ACI EUROPE counts over 450 airports in 45 European countries among its membership and this year’s competition saw a high level of entries in the competition in each category.
The Awards* cover 4 categories of airport and aims to recognise achievement in core activities such as customer service, facilities, retail, security, community relations and environmental awareness and operations.
The first award, recognising airports in the ‘under 5 million passenger’ category, went to London City Airport. The judges awarded the prize to the airport for its investments in key areas to reduce passenger-waiting time in the airport, its ability to develop long-term strategic relationships with airline partners and its commitment to environmental awareness.
Cork Airport and Tallinn International Airport were highly commended in the ‘under 5 million passenger’ category.
The winner of the ‘5-10 million passenger’ category was Cologne-Bonn Airport. The judges were particularly impressed by the airport’s innovation in customer experience, high degree of environmental action as well as its strong relationship with the local community.
The highly commended airports in the ‘5-10 million passenger’ category were Budapest Airport and Glasgow Airport.
This year’s award in the ‘10-25 million passenger’ category went to MilanMalpensa Airport. The airport won praise from the judges for its new infrastructure and enhanced services to boost passenger experience.
The highly commended airports in the ’10-25 million passenger’ category were Hamburg Airport and Brussels Airport Company.
And in the category for airports with ‘over 25 million passengers’, this year’s ACI EUROPE Best Airport Award went to London Heathrow Airport. The judges singled it out for its success in opening the Queen’s Terminal last year, its integration of facilitation operations of passengers with reduced mobility and the advanced features it has supported in air traffic management, enhancing the airport’s performance.
The highly commended airports in the ‘over 25 million passenger’ category were Amsterdam Airport Schiphol and Adolfo Suárez Madrid-Barajas Airport.
Source: Press release ACI Europe.