Categoría: F & B

Publicado el

New shopping ambassadors at Hong Kong International Airport

Shopping for travelers will be even easier at Hong Kong International Airport (HKIA) with the introduction of Airport Shopping Ambassadors. The Airport Shopping Ambassadors are stationed at key locations within the airport’s retail areas. They are well acknowledged on shopping and dining offerings at HKIA, providing a friendly and personalized service to travelers. The ambassadors can provide helpful advice or last-minute shopping recommendations, as well as hot-picks, latest promotions and dining options from a wide range of global and local cuisine.

Travelers can also receive personalised shopping and dining itineraries online, simply by filling in the Airport Shopping Ambassadors enquiry page on HKIA’s website https://www.hongkongairport.com. After completing the online request section, together with flight schedule and other information, travelers will be able to receive the ambassadors’ recommendations within 48 hours.

Source: Retail News Asia

Publicado el

Oakland airport kicks off food concession makeover after 10 year-high passenger count

The East Bay airport funneled nearly 13.6 million passengers through its terminals last year, the highest count since 2007 and a 4 percent bump compared to the prior year. The increase was due to the addition of new routes that boosted the number of OAK’s nonstop destinations to 67 — the highest in the airport’s 91-year history.

The airport’s previous record continues to be 2007, when it saw 14.6 million passengers.

To keep the momentum, the airport will kick off an extensive overhaul to its food and beverage concessions program. Throughout the year, OAK will roll out openings for a string of local purveyors including Brown Sugar Kitchen’s Tanya Holland, Farley’s, Drake’s Brewing, Red Bay Coffee, and A16, among others. The new vendors were approved by the Port of Oakland last year as part of four concession packages that included spaces for 17 tenants in Terminals 1 and 2.

“We remain optimistic about the future as the airport continues to expand its air service reach and makes great strides in enhancing the overall customer experience here,» Bryant Francis, the director of aviation for the Port of Oakland said in a statement.

Concessions are a significant revenue generator for airports, and officials are realizing a solid food program has a direct impact on travelers’ experiences. Revenue from food and beverage programs accounted for 38 percent of the nearly $2 billion in concession revenue reported in 2017, according to the Airports Council International-North America.

OAK’s emphasis on local vendors is similar to the strategy San Francisco International Airport has deployed and is already reaping benefits from. Airport Director Ivar Satero recently said 87 percent of SFO’s food and beverage leases and almost 60 percent of its retail tenants have local San Francisco Bay Area owners.

At SFO, food and beverage sales raked in more than $241 million in 2016, more than half of the $368 million the airport’s concessions program made that year.

Source: San Francisco Business Time

Publicado el

These local retailers could be headed to Nashville airport

Some of the city’s most popular retail shops — from Two Old Hippies to Project 615 — have signed letters of intent to open outposts at the airport under a major overhaul of its concessions operation, according to the Airport Authority.

Airport executives hope the new retail lineup will help transform the airport into more of a shopping hub for tourists and locals alike, encouraging travelers to spend their layovers or pre-flight down time shopping for Nashville confections, Tennessee-branded goods and clothing from local boutiques.

“The number one goal is for all guests who arrive to Nashville to experience the true Nashville at the airport,” said Ben Zandi, president of Fraport, the German firm awarded the new Nashville airport concessions contract. “Number two is to improve their dwell time because now this is a really cool place to hang out, shop, listen to music, record your own music, go listen to live entertainment, shop with local vendors on the retail side, shop with local vendors on the food and beverage side.”

Lease negotiations are still underway, and letters of intent don’t always translate into signed deals, but the preliminary list of retailers planned for the airport includes chains such as Sunglass Hut and James Avery jewelry, plus an impressive roster of local businesses.

Planned airport businesses include Project 615, Parnassus, Two Old Hippies

Local retailers on the list of anticipated businesses include Project 615, White’s Mercantile, Goo Goo Store, Parnassus Books and Two Old Hippies. Reese Witherspoon’s popular 12South boutique, Draper James, is also on the list.

The new concessions program will include roughly 90 new locations of food and beverage, retail, passenger services, news, gifts and amenities, according to the Airport Authority. Development of the new concessions will start this year and continue through early 2023.

Source: The Tennessean

Publicado el

King Shaka International Airport: more retail stores and wifi for flyers

King Shaka International Airport General Manager, Terence Delomoney, said they were in the process of reconfiguring the retail space, which will open in two months.

Currently one of Africa’s leading airports, the airport connected over 5 million travellers last year. There will be 3 new stores and 3 kiosks as well as free wifi services. There is also a range of franchise restaurants spread throughout the airport.

“We are trying to do our best to enhance the experiences for travellers. The airport will open a new lounge in the domestic terminal, and we will intensify our technological side of the business,” he said.

“Being a diversion airport for OR Tambo International and the need for space for long haul aircrafts has prompted the decision for new parking facilities. We also plan to extend our “taxiway” which is the space between the aircraft parking and the runway,” he said.

Source: IOL News