BLOG SOBRE OPORTUNIDADES EN LOS MERCADOS TRAVEL RETAIL
Tras unos meses de ausencia debido a que nuestra web fue hackeada es nuestra intención regresar a la publicación de noticias interesantes acerca de los aeropuertos.
After a few months of absence due to our website being hacked, we intend to return to publishing interesting news about airports.
The Port of Seattle is currently conducting an ACDBE Disparity Study to assess its airport concessions program, analyze the participation of minority-and woman-owned businesses in airport concessions at Sea-Tac; and determine what, if any, improvements are needed to optimize its airport concessions-related contracting processes and business development programs.
Source: CAPA & others
The Port Authority Board of Commissioners today approved the selection of Munich Airport International GmbH (MAI) to operate and maintain the new $2.7-billion Terminal One, which is replacing outmoded Terminal A as part of the agency’s ongoing commitment to a world-class Newark Liberty International Airport.
The board vote authorizes MAI, beginning in 2019, to manage operations, maintenance and concessions functions in the existing Terminal A, where it also will make short-term customer enhancements until the terminal’s closure. MAI then will operate the new Terminal One as part of a 15-year agreement. MAI is a subsidiary of Flughafen München GmbH (FMG), which operates Munich International Airport.
The firm’s selection, which follows a rigorous competition and review process, was based on its global presence, customer experience rating and concession management expertise.
“Today’s action leverages MAI’s expertise to help develop a Terminal One that delivers the level of service and amenities our customers expect and deserve,” said Port Authority Chairman Kevin O’Toole. “MAI has mastered the use of industry best practices to establish premier facilities that are more efficient and customer-oriented.”
”MAI’s global position and brand quality will ensure that Terminal One becomes a world-class facility. MAI will also bring its top-of-the-class capabilities to enhancing the customer experience at Terminal A during construction of Terminal One,” said Port Authority Vice Chairman Jeffrey Lynford.
MAI’s parent company has a unique full-service business model, in which the business activities and practices of the airports it manages are covered by its own departments or subsidiaries. These include airport operations, IT, engineering, real estate services, facility management, fleet management, a training academy, ground transportation services, rentals, hotels and catering, as well as retail.
Terminal One is scheduled to be fully operational by 2022. It will feature cutting-edge digital technology, superior dining and retail options in approximately one million square feet of space and be able to accommodate 13.6 million passengers on three levels. The new terminal will have 33 common-use gates to handle larger aircraft and modernized check-in, security and baggage claim areas.
Munich International Airport ranked fourth among global airports worldwide in the most recent study by Skytrax, which conducts a comprehensive examination of more than 500 airports globally, and has been voted Europe’s best airport 10 out of the last 12 years, Over the last decade, MAI has maintained a 5-Star rating, awarded to airport managers that achieve superior customer service performance through its facilities, services, amenities and level of customer hospitality.
The Terminal One Redevelopment Program overall is expected to generate more than $4.6 billion in regional economic activity, create more than 23,000 job years and provide more than $1.9 billion in wages. The project goal is to award certified minority- and women-owned business enterprises a significant portion of sub-contract, vendor and consulting work within the project.
Amazon is eyeing airports as locations for its cashier-less Go stores, according to Reuters.
The e-commerce giant — which has opened seven Go stores since January and has plans to open as many as 3,000 by 2021 — reportedly spoke to officials at several major U.S. airports regarding the possibility of putting Go stores in terminals.
“The lead for Amazon Go requested a meeting,” said a June 27 email from a technology adviser who supports Los Angeles International, according to Reuters. “Interested?” To which the representative replied, “Yes. Thanks!”
A representative for Amazon’s cloud unit also asked San Jose International Airport for a meeting and referenced Amazon Go as «one of many possibilities we can discuss.”
However, since these initial exchanges with airport contacts, no additional information has been provided by Amazon about whether its Go stores are headed to the nation’s busiest airports.
Considering airports
Amazon’s Go stores allow shoppers to move through aisles and pick up items such as ready-made snacks, lunches, drinks, frozen dinners, and basic groceries. When shoppers are ready to leave, they can simply walk out of the store without having to pay a cashier first.
The company is able to fulfill its “no lines, no checkouts, no registers” promise by relying on sensors and cameras placed throughout the store. These allow Amazon to track what customers take out of the store and charge customers’ credit cards accordingly.
The company hasn’t offered any further details on whether its automated stores will be built into airports, but that may be because it’s taking time to consider how to navigate the challenges of operating in airports. For example, workers would need a security clearance to staff concessions after security checkpoints.
Financial constraints may also be under consideration. Previous reports suggested that just one Amazon Go store required more than $1 million in hardware to build. Additionally, leasing retail space at airports can be costly.
Source: Consumers Affairs