Airports Council International-North America (ACI-NA) today announced that Dallas Fort Worth International Airport is the winner of the Richard A. Griesbach Award of Excellence in the 2018 ACI-NA Airport Concessions Awards that recognizes the most innovative and outstanding work in airport concessions.
The awards were announced during a gala dinner at the 2018 ACI-NA Business of Airports Conference in Portland, OR. More than 600 commercial management, business diversity, human resource, and finance representatives from the North American airport industry attended the conference.
This year’s contest received more than 140 nominations from airports of all sizes throughout the U.S. and Canada. In addition to the Griesbach Award and Concessions Person of the Year, 37 other awards were presented in the following categories:
Best “Green” Concessions Concept or Practice
1st Place: Bistrot, Aéroports de Montréal (Operated by HMSHost)
2nd Place: Green Plate Program, Portland International Airport
3rd Place: Green Restaurant Certification, John F. Kennedy International Airport, Terminal 4 (Operated by JFKIAT & SSP America)
Best Innovative Consumer Experience Concept or Practice
1st Place: Hollywood Theatre, Portland International Airport
2nd Place: WeWatt, Indianapolis International Airport
3rd Place: ROAM Fitness, Baltimore-Washington International Airport (Operated by ROAM Fitness)
Best New Consumer Service Concept
1st Place: Mobile Point of Sale (mPOS), Paradies Lagardère
2nd Place: Server Pager System, Paradies Lagardère
3rd Place: Be Relax Spa, Washington Dulles International Airport (Operated by Be Relax)
Best New Food and Beverage (Full-Service Concept)
1st Place: Book & Bourbon Southern Kitchen, Louisville International Airport (Operated by HMSHost)
2nd Place: Lift Bar & Grill, Vancouver International Airport (Operated by SSP Canada)
3rd Place: Hickory, Dallas Fort Worth International Airport (Operated by Paradies Lagardère)
Best New Food and Beverage (Quick-Service Concept)
1st Place: Thai Express, Calgary International Airport (Operated by MTY Group)
2nd Place: Café con Leche, Tampa International Airport (Operated by SSP America)
3rd Place: Blue Star Donuts, Portland International Airport (Operated by Blue Star Donuts)
Best New Duty Free Concept
1st Place: DFS Duty Free Pop-up Shops, John F. Kennedy International Airport, Terminal 4 (Operated by DFS Duty Free)
Best New Local Concept
1st Place: Angel Food Bakery and Donut Bar, Minneapolis–Saint Paul International Airport (Operated by Delaware North)
2nd Place: I VINI, Austin–Bergstrom International Airport (Operated by Delaware North)
3rd Place: Vin Room, Calgary International Airport (Operated by Vin Room YYC Airport)
Best New National Brand Concept
1st Place: Hard Rock Café, George Bush Intercontinental Airport and Tampa International Airport (Operated by SSP America)
2nd Place: Shake Shack, Los Angeles International Airport, Terminal 3 (Operated by HMSHost)
Best New News & Gift Concept
1st Place: New Stand, Los Angeles International Airport, Terminal 1 (Operated by Pacific Gateway)
2nd Place: Distillery District Marketplace, Louisville International Airport (Operated by Paradies Lagardère)
Best New Retail Concept
1st Place: Up Pup ‘N’ Away, Hollywood Burbank Airport (Operated by BRICKANDMORTAR.ME.INC)
2nd Place: The Runway, Tampa International Airport (Operated by Paradies Lagardère)
3rd Place: Nuts on Clark, O’Hare International Airport (Operated by Nuts on Clark)
Best Food & Beverage Program – Large Airport
1st Place: George Bush Intercontinental Airport, Terminal A
2nd Place: John F. Kennedy International Airport, Terminal 4
3rd Place: Dallas Fort Worth International Airport, Terminal D
Best Food & Beverage Program – Medium Airport
1st Place: Dallas Love Field Airport
2nd Place: William P. Hobby Airport
Best Food & Beverage Program – Small Airport
1st Place: Louisville International Airport
2nd Place: Tucson International Airport
Best Retail Program – Large Airport
1st Place: Dallas Fort Worth International Airport, Terminal A
2nd Place: George Bush Intercontinental Airport, Terminal A
3rd Place: Vancouver International Airport, International Terminal
Best Retail Program – Medium and Small Airport
1st Place: Louisville International Airport
2018 Concessions Person of the Year
Laurie Noyes, Tampa International Airport
2018 Richard A. Griesbach Award for Excellence in Airport Concessions
Dallas Fort Worth International Airport, Terminal D